Shipping Policy
This Shipping Policy is provided in accordance with the Consumer Protection (E-Commerce) Rules, 2020, which require clear pre-purchase disclosure of delivery timelines, charges, and related terms. It should be read together with our Terms and Conditions and Privacy Policy.
1. Shipping Coverage
We currently ship pan-India through our logistics partner, Delhivery, to all pin codes serviceable by them. Serviceability for your specific pin code is checked automatically at checkout — if we're unable to deliver to your location, you'll be notified before payment.
All products are securely packaged to help preserve freshness and protect against damage in transit.
2. Processing Time
Orders are processed and handed over to Delhivery within 1–2 business days of order confirmation (excluding Sundays and public holidays). Orders placed after 2:00 PM IST may be processed the following business day.
Processing time is separate from, and in addition to, the delivery time shown in Section 3.
3. Estimated Delivery Times
Once dispatched, estimated delivery times by region are as follows:
| Region | Estimated Delivery |
|---|---|
| Local / same city | 2–3 business days |
| Same state | 3–5 business days |
| Metro cities (other states) | 4–6 business days |
| Rest of India | 5–7 business days |
| Remote areas / Northeast / J&K / Andaman & Nicobar | 7–10 business days |
These are estimates provided by Delhivery and not guaranteed delivery dates. Actual delivery may vary due to weather, regional disruptions, festivals, or courier network delays.
4. Shipping Charges
- Free shipping on orders above ₹1,499
- A flat shipping charge of ₹79 applies to orders below this threshold
Applicable shipping charges (or the free shipping status) are shown at checkout before payment is made.
5. Order Tracking
Once your order is dispatched, you will receive your Delhivery AWB (Air Waybill) number via email and SMS. You can track your shipment:
- Directly on the Delhivery tracking page
- Through the order tracking section on the Site
6. Delivery Attempts and Failed Delivery
- Delhivery will typically make 3 delivery attempts to the address provided.
- Please ensure the shipping address and phone number provided at checkout are accurate and reachable, as the courier may call to confirm the delivery.
- If all delivery attempts are unsuccessful, the shipment will be returned to origin (RTO). In such cases, we will contact you to arrange re-shipment; additional shipping charges may apply for re-delivery.
7. Shipping to Remote or Restricted Areas
Some remote, hilly, or restricted pin codes (including parts of the Northeast, Jammu & Kashmir, Ladakh, and the Andaman & Nicobar Islands) may:
- Have extended delivery timelines beyond those listed in Section 3
- Be temporarily unserviceable depending on Delhivery's network coverage
- Be subject to an additional remote-area shipping surcharge, shown at checkout where applicable
If your pin code is unserviceable, this will be indicated at checkout before you complete payment.
8. Damaged, Missing, or Incorrect Items in Transit
If your order arrives damaged, tampered with, or you receive an incorrect item, please report it within 48 hours of delivery along with photos or videos of the packaging and product, as described in our Terms and Conditions. Verified claims will be resolved via replacement or refund as per our Refund & Returns Policy.
9. Contact for Shipping Issues
For questions about an order in transit, delayed delivery, or tracking issues, reach out to us at:
Please have your order number and AWB number ready when contacting us for faster resolution.